Steam cards are a popular way to add funds to your Steam wallet, allowing you to buy games, software, and other digital content. However, what happens if your Steam card gets damaged?
A damaged Steam card, whether it has a scratched-off code, a torn card, or an unreadable number, can be frustrating. You would only understand what to do next to get the value of your gift card if you lose it all.
Do not lose hope; a damaged steam card is not the end of its value; there are still ways to reinstate the actual value and use it effectively like nothing ever happened to it.
In this article, we’ll guide you through the steps you can take to resolve the issue, ensuring that you don’t lose the value stored on your card.
What to Do with a Damaged Steam Card
Encountering a damaged Steam card can be frustrating, but there are steps you can take to resolve the issue and recover the card’s value.
1. Contact the Retailer
Your first step should be to return to the store where you purchased the Steam card. Explain the situation to the store staff and ask for assistance. Many retailers may have their policies for damaged gift cards, and they can issue a replacement or help you resolve the issue.
Make sure to bring your proof of purchase (receipt), which will be crucial in verifying that you are the original buyer. With the receipt, the retailer may be able to help you.
2. Contact Steam Support
If the retailer cannot assist, or if you purchased the card online, your next step is to contact Steam Support directly. Here’s how to do it:
- Submit a Support Ticket: Visit the official Steam Support page and submit a ticket explaining the issue with your damaged Steam card.
- Provide Proof: Steam Support will require a clear photo or scan of the entire back side of the Steam card, showing the damaged area and the card’s serial number. You must also upload a copy of the matching retail receipt to prove your purchase.
- Wait for a Response: Steam Support will review your case and respond with the next steps after you submit the necessary information. They may be able to recover the card’s value and apply it to your Steam wallet.
5 Reasons Why Your Cards Are Damaged
Like any physical product, steam cards can get damaged if not handled carefully. Here are some of the most common reasons Steam cards become damaged:
1. Physical Damage
One of the most frequent causes of Steam card issues is physical damage. Cards can quickly become bent, torn, or scratched, mainly if they’re carried loosely in a wallet, bag, or pocket.
Scratching the code area too aggressively can also make it difficult to read the redemption number, leading to frustration when trying to use the card.
2. Water Damage
Exposure to moisture or water can cause significant damage to your Steam card. If the card gets wet, the ink may smear, making the card unreadable, or the paper may weaken and tear easily.
3. Electronic Failure
Some gift cards contain magnetic strips or barcodes scanned at the point of sale. If the card is exposed to strong magnets or extreme heat, it can disrupt the electronic components, making it unreadable.
4. Improper Handling
Rough handling of Steam cards, such as bending, folding, or trying to peel back the protective coating too forcefully, can cause severe damage. Improper storage, like leaving the card cluttered or tightly packed, can also lead to unintended bending or scratching.
5. Aging
While Steam cards are generally durable, they can still wear out over time. Cards sitting around for months or even years may experience fading, weakening, or damage to the protective coating over the code.
Tips to Prevent Your Card from Getting Damaged
Steam cards can be a convenient way to add funds to your account, but they are vulnerable to damage if not handled properly.
To avoid the frustration of dealing with a damaged card, it’s essential to take proactive steps to protect it. Here are some tips to help you keep your Steam card safe and in good condition:
1. Handle with Care
Steam cards can be easily damaged by rough handling. Scratching off the code too aggressively or mishandling the card can lead to tears or unreadable codes.
2. Store Securely
Improper storage is one of the most common reasons for card damage. Cards left in cluttered spaces or packed into wallets or bags may bend, tear, or become scratched.
3. Avoid Exposure to Water
Water or moisture can easily damage your Steam card, smudging the print or weakening the material, making it harder to use.
4. Keep the PIN Hidden
Revealing your PIN too early or exposing it to others can make the card vulnerable to theft or misuse. Once the PIN is visible, anyone can redeem the funds.
5. Avoid Folding or Bending
Folding or bending your Steam card can damage the card’s integrity and sometimes make the barcode or numbers easier to read.
6. Use Sooner Rather Than Later
While Steam cards don’t have an expiration date, the longer you hold onto them, the greater the chance they could become damaged or lost.
How to Sell Off Your Steam Card for Naira Before It Gets Damaged
If you have a Steam card and would prefer to convert it into Naira before it risks getting damaged, using a trusted platform like SnappyExchange is a quick and reliable solution.
Here’s how you can sell your Steam card for Naira:
1. Create or Log In to Your Account
Go to SnappyExchange. If you’re new, click ‘Register’ and enter your email and password. If you already have an account, just log in.
2. Go to ‘Sell Gift Card’
You can list your Steam Wallet gift card by finding the ‘Sell Gift Card’ option on your dashboard or menu.
3. Choose Steam Card
Select ‘Steam Wallet Gift Card’ from the list to ensure you’re listing the correct type.
4. Set the Card’s Location
Specify the region where your Steam card is valid. This helps match your card with buyers looking for that region.
5. Enter Sale Information
Fill in the card’s value, quantity, and other details. Accurate info makes the sale smoother.
6. Upload an Image of the Card
Upload a clear photo of your Steam card with visible details like the card number. This helps buyers verify the card’s authenticity.
7. Wait for the Sale to Process
After submitting the info and image, SnappyExchange will manage the sale and deal with buyers.
8. Receive Your Payment
Once the sale is complete, check your SnappyExchange account to get your payment. The platform ensures prompt and reliable payment.
Frequently Asked Questions
1. What can I do with a damaged Steam gift card?
If your Steam gift card is damaged, the first step is to contact the retailer from where you purchased the card. They may assist with a replacement or further guidance. If the retailer cannot help, contact Steam Support with a clear photo or scan of the card and proof of purchase for assistance.
2. Can Steam gift cards be refunded?
Yes, Steam gift cards can be refunded only under certain conditions. If the card is unused and was bought directly from an authorized retailer, you can request a refund within 14 days of purchase. Make sure to keep the receipt as proof.
3. What should I do if my Steam card doesn’t work?
If your Steam card isn’t working, there could be an activation issue. First, check the code you entered to ensure it’s correct. If it still doesn’t work, contact the retailer to confirm the card was activated correctly at the point of sale. If the issue persists, you should contact Steam Support for troubleshooting.
4. How do I fix my damaged Steam card?
To fix a damaged Steam card, contact Steam Support. Provide a clear photo or scan of the card, especially the back side showing the code and any damaged areas, along with the matching retail receipt. Steam Support will review the information and may be able to recover the card’s value.
5. Can I use a damaged Steam card online?
If the damage has affected the code, you won’t be able to redeem the card online. In such cases, the best way to resolve the issue is to contact Steam Support with photos and proof of purchase.
Read Also: How to Redeem Razer Gold Gift Card in Nigeria
Conclusion
Dealing with a damaged Steam card can be frustrating, but as this article has explored, there are clear steps you can take to resolve the issue and recover your funds.
Whether you contact the retailer for assistance, reach out to Steam Support with a photo and proof of purchase, or even sell your card before it gets damaged, you have options to ensure that the value of your Steam card is not lost.
The key takeaway is that you don’t have to panic when your Steam card is damaged. Following the proper steps and carefully handling your cards, you can avoid common problems and enjoy a smooth gaming experience. Always store your cards securely, avoid rough handling, and use them sooner rather than later to minimize the risk of damage.
Proactive card management not only saves you from potential hassles but also ensures you get the total value of your Steam card without unnecessary delays. Remember these tips, and you’ll be well-prepared to handle any issues with your Steam cards.