Suppose you placed an order at the Macy’s store for some products and when it was time to make a payment you discovered that your gift card was missing. What will you do now, replace it or forfeit your order?
You can replace a lost Macy’s gift card from your convenience but you should how to do it yourself and what is required for that.
We’ll guide you on the steps to replacing your Macy’s gift card.
What Happens If You Lose a Macy’s Gift Card
If you lose your card, you’ll need a replacement for it. You need to contact the Macy’s Customer Service via the website.
You can also report your card lost or stolen using their automated system at 888-257-6757 (TTY: 711).
Your lost or stolen cards will only be replaced when you present its receipt and this will be done for the value reflected on the Macy’s gift card records.
If your card is lost, provide proof of purchase and we will issue you a new card valued at the current recorded balance.
What Can I Do If I Lost My Macy’s Card?
If you have lost your Macy’s credit card, it’s important to take quick action to protect yourself from potential fraud or unauthorized use of the card. The following are the steps to take:
1. Report the Loss or Theft
Contact Macy’s as soon as possible to report the loss or theft of your card. You can do this by calling Macy’s customer service or the number on the back of your card.
By reporting the loss promptly, you can limit your liability for any unauthorized charges made on the card.
2. Monitor Your Account
Keep an eye on your Macy’s account for any unauthorized charges. You can do this by regularly checking your account online or reviewing your monthly statements.
3. Request For A New Card
After reporting the loss or theft, you can request a new Macy’s card. Macy’s will typically deactivate the lost card and issue you a new one with a new account number.
4. Update Automatic Payments
If you have set up any automatic payments using your Macy’s card, remember to update the payment information with your new card details to ensure that your payments are processed correctly.
5. Check for Fraudulent Activity
If you notice any unauthorized charges on your account, report them to Macy’s immediately. They can help you investigate and resolve any fraudulent activity.
How Do I Request a Replacement Card?
To request a replacement card, you’ll need to add your Macy’s Credit Card or Macy’s American Express Card® to your macys.com profile.
Follow these step-by-step guide to do so:
- Select ” My Account ” and log in to your account with your email address and password.
- Go to the top right corner of the homepage & select “Macy’s Credit Card”.
- Under “Account Services” in the middle of the page, select “Order a Replacement Card.”
Here you will provide the required information and then submit your request.
FAQ
- Is There a Way to Cancel a Lost Gift Card?
You need to call Macy’s and report your card missing/ request a new card. They will cancel your old one and send a new one in the mail. All you need is the personal information associated with your account so they can find you in the system.
Read Also: How to Use Macy’s Gift Card Online
Conclusion
It is very easy to replace your lost Macy’s gift card, all you need to do is present your receipt and other proof of purchase to Customer service.
While you’re awaiting a new card, make sure to monitor your account to check for any fraudulent activity.