How to Check NIN on MTN

Your NIN can be hard to remember – it’s nothing to be ashamed of. It’s an 11-digit number, and that’s quite a lot of digits for everyone to know offhand.

This is why telcos like MTN have provided ways (similar to how to check MTN number) to check and verify it whenever you need it.

I’ll show you how to check NIN on MTN using various methods/platforms such as the USSD code, the MyMTN app, and the MTN website.

Using the USSD Code

The USSD code to check NIN on MTN is *346#.

1. Dial *346# on your MTN line.
2. Select option 1, “NIN Retrieval,” and press send.
3. Enter your MTN number and press send.
4. Enter your name and press send.
5. If your NIN is linked, it will be displayed on the screen. If not, you’ll be prompted to link it.

Note: Make sure you have enough airtime. The process costs N20.

Using MyMTN App

1. Download and open the MyMTN App from your app store.
2. Click on the “My Account” tab.
3. Click on “NIN Verification.”
4. Your NIN will be displayed if it is linked. If not, you’ll be prompted to link it.

Note: You need an internet connection to use the app.

Using the MTN Website

1. Visit the MTN website 
2. Click on the “Services” tab.
3. Click on “NIN Retrieval.”
4. Enter your MTN number and name.
5. Your NIN will be displayed if it is linked. If not, you’ll be prompted to link it.

Note: Ensure your MTN SIM is registered with your NIN. If not, visit any MTN service center or NIMC enrollment center with a valid ID (national identity card, passport, or driver’s license) to register.

Why Would You Need to Check Your NIN?

Linking your National Identification Number (NIN) to your MTN mobile number is legally required and offers several benefits. In fact, the Nigerian Communications Commission (NCC) set a deadline for linking NINs to mobile numbers. 

Failure to meet up with this deadline means that your SIM will lose its functionality. You’ll be unable to make calls, send text messages, or browse the internet.

If you’ve already had your SIM blocked, you can see our guide on how to link NIN to MTN after being blocked for steps to take.

Troubleshooting Common Issues

Checking your NIN on MTN is usually easy, but you might face some common issues. Here are some problems and their solutions:

1. Insufficient Airtime
   • Issue: The USSD code *346# fails because you don’t have enough airtime.
   • Solution: Ensure you have at least N20 airtime on your MTN line. Recharge your line using any available methods, such as online, a recharge card, or transferring from another line.
2. Invalid Inputs
   • Issue: You get an error message indicating invalid inputs after entering your MTN number or name.
   • Solution: Double-check your details. Ensure your MTN number and name match those registered with your NIN.
3. NIN Not Linked
   • Issue: The system says your NIN is not linked to your mobile number.
   • Solution: Follow the prompts to link your NIN. If you have issues, visit an MTN service center or NIMC enrollment center to link your NIN manually.
4. App or Website Connectivity Issues
   • Issue: You can’t access the MyMTN App or the MTN website due to connectivity problems.
   • Solution: Ensure you have a stable internet connection. Try switching between mobile data and Wi-Fi or restarting your device. If the issue persists, check for app updates or try a different browser or device.
5. System Glitches
   • Issue: You encounter system glitches or delays while using the USSD code, app, or website.
   • Solution: Wait a few minutes and try again. High traffic or maintenance can cause glitches. If the problem continues, contact MTN support.

Contacting MTN Support

If you still have issues or need more help, you can contact MTN support:

• Call MTN Customer Care: Dial 180 from your MTN line to speak with a customer service representative.
• Visit an MTN Service Center: Find the nearest MTN service center for hands-on assistance.
• Use Social Media: For quick responses, contact MTN Nigeria on its official social media pages, such as Twitter and Facebook.
• Email MTN Support: Send an email to [email protected] with details of your issue for a detailed response.

FAQs

1. How Often Should I Check my NIN linkage Status on MTN?

Checking every six months ensures your records are up to date, especially if there have been any changes to your account or personal information.

2. What Should I do if my NIN is still not linked after following the provided steps?

Visit an MTN service center or a NIMC enrollment center. You can get personalized assistance to ensure your NIN is correctly linked to your MTN number.

3. Is there a charge for checking or linking my NIN on MTN?

Checking your NIN via the USSD code (*346#) costs N20 per query. However, linking your NIN to your MTN number is free. There are no charges for using the MyMTN App or the MTN website to check or link your NIN.

4. Can I link multiple MTN numbers to the same NIN?

Yes, you can link multiple MTN numbers to the same NIN. Each number must be individually linked using the same process.

Read Also: How to Check NIN on Glo

Conclusion

If you got to this point, I believe you now know how to check your NIN on MTN.

Checking and linking your NIN through USSD codes, the MyMTN App, and the MTN website is straightforward and accessible for all MTN users.

We’ve covered the importance of regularly checking your NIN linkage status and provided solutions for common issues. Regularly updating your personal information is also significant for a smooth and secure service experience.

Remember, keeping your NIN linked to your MTN number not only complies with Nigerian telecommunications regulations but also protects your personal information and ensures you have continued access to essential mobile services. And, while you’re at it, why not top up your airtime easily and conveniently with SnappyExchange? Visit our website to learn more and buy airtime today!